Contact Us

Questions about cam to cam chat, your account or a charge? Real people answer — most messages get a reply within a day.

Where to write

Email [email protected]. This address reaches the support team directly; you do not need to find a form, and you do not need an account reference to write in.

What to include

The faster the answer, the more context we have. For an account question, include the username. For a technical problem, tell us your device and browser, and what you expected to happen versus what actually happened. For a payment question, include the date of the charge and the order reference if you have it. For a report about another user, tell us roughly when the session took place and what happened.

Reporting abuse or an urgent safety issue

Use the Report button inside the call first — it attaches the session to the report, which makes it far easier to act on. Then email us if the matter is urgent: anything involving a suspected minor, a threat, non-consensual recording, or an attempt at extortion is fast-tracked. Reports are confidential; the other person is never told who reported them.

Payments and refunds

If you believe you were charged in error, write to us before disputing with your card issuer — a mistake is usually resolved directly and quickly. Include the date, amount and what you expected to buy. If a site ever charges you without showing a price first, treat that as a red flag and tell us; on DuoCam, every paid extra displays its price before you confirm.

Privacy requests

You can ask what data we hold about you, ask for it to be corrected, or ask for your account and profile data to be deleted. Email the address above with the subject line "privacy request". Details of what we store — and what we deliberately never store — are in the privacy policy.

Before you write

Many questions are already answered in the help center: camera permissions, how matching works, verification, blocking, and how extras are priced. Worth a look if you want an answer immediately rather than within a day.

Response times

Most messages are answered within one working day. Safety reports are handled first and usually much sooner. We answer in English and Spanish.